๐Ÿ”ญ FREE ASTRO CONSULTATION WITH ORDERS

โœ… LAB CERTIFIED AUTHENTICITY GUARANTEED

๐Ÿ’ณ COD AVAILABLE PAN-INDIA

๐Ÿชฌ ALL RUDRAKSHAS ENERGISED BY VEDIC PANDITS

๐Ÿ’ณ COD AVAILABLE PAN-INDIA

๐Ÿ”ญ FREE ASTRO CONSULTATION WITH ORDERS    โœ… LAB CERTIFIED AUTHENTICITY GUARANTEED    ๐Ÿ’ณ COD AVAILABLE PAN-INDIA    ๐Ÿชฌ ALL RUDRAKSHAS ENERGISED BY VEDIC PANDITS    ๐Ÿ”ญ FREE ASTRO CONSULTATION WITH ORDERS    โœ… LAB CERTIFIED AUTHENTICITY GUARANTEED    ๐Ÿ’ณ COD AVAILABLE PAN-INDIA    ๐Ÿชฌ ALL RUDRAKSHAS ENERGISED BY VEDIC PANDITS

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Sacred temple
TRANSPARENCY &TRUST

Our Policies

PRIVACY ·TERMS ·SHIPPING ·RETURNS ·CANCELLATION

🫔 We operate with complete transparency and fairness 🫔 Your trust is our most sacred responsibility 🫔
POLICY DOCUMENT
Privacy Policy
EFFECTIVE DATE: 1 JANUARY 2025  · AUM TATVA / TRIDEVA BLESSINGS
This Privacy Policy describes how Aum Tatva (operated by Trideva Blessings, 32 Vishnu Garden, Kankhal, Haridwar, Uttarakhand 249408) collects, uses, and protects your personal information when you use our website aumtatva.com or purchase our products and services. By using our website, you agree to this policy.
1. Information We Collect
We collect the following categories of personal information to fulfil your orders, provide our services, and improve your experience:
  • Identity Information: Full name, date of birth, place of birth (required for astrological and horoscope-based services)
  • Contact Information: Phone number, WhatsApp number, email address, and delivery address
  • Transaction Information: Order history, purchase amounts, payment method (we do not store card details —all payments are processed via secure third-party gateways)
  • Consultation Information: Birth chart details, personal concerns, and information shared during astrology or spiritual guidance sessions
  • Technical Information: IP address, browser type, device type, and pages visited on our website (collected via cookies)
  • Communication Records: WhatsApp messages, emails, and call records with our customer service team
2. How We Use Your Information
Your personal information is used exclusively for the following purposes:
  • Processing and fulfilling your product orders and service bookings
  • Providing personalised astrology, chakra, and spiritual guidance services
  • Communicating order updates, tracking information, and delivery confirmations
  • Sending promotional offers and new arrivals (only if you have opted in)
  • Improving our website, products, and service offerings
  • Complying with legal obligations including GST invoicing requirements
  • Protecting against fraud and ensuring platform security
Important: Consultation data (birth details, personal concerns shared during astrology or chakra sessions) is treated with the highest confidentiality. This information is only accessed by the specific pandit or expert assigned to your session and is never used for marketing purposes.
3. Information Sharing &Disclosure
We do not sell, rent, or trade your personal information to any third party. We share limited information only as necessary to fulfil your order:
  • Courier Partners: Your name, address, and phone number are shared with our logistics partners (Blue Dart, Delhivery, DTDC, India Post) solely for delivery purposes
  • Payment Gateways: Razorpay, PayU, or other payment processors receive transaction information. We never store your card or UPI details
  • Legal Compliance: We may disclose information if required by law, court order, or government authority
4. Cookies &Tracking
Our website uses essential cookies to enable core functionality (login, cart persistence) and analytical cookies (Google Analytics) to understand how visitors use our site. You may disable non-essential cookies via your browser settings without affecting your ability to browse or purchase.
5. Data Security
We implement SSL encryption (HTTPS), secure payment processing, and access-controlled internal systems to protect your data. Our website is PCI-DSS compliant for payment processing. Despite these measures, no internet transmission is 100% secure and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data for as long as necessary to fulfil your orders and comply with legal obligations (GST records for 7 years as per Indian tax law). Consultation records are retained for 2 years to enable follow-up sessions. You may request deletion of your data at any time by contacting us, subject to legal retention requirements.
7. Your Rights
  • Right to access the personal data we hold about you
  • Right to correct inaccurate or incomplete data
  • Right to request deletion of your data (subject to legal constraints)
  • Right to opt out of marketing communications at any time
  • Right to lodge a complaint with the relevant data protection authority
8. Children ’s Privacy
Our website and services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email or a notice on our website. Continued use of our website after such changes constitutes acceptance of the revised policy.
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PRIVACY QUERIES
For any privacy-related questions or to exercise your data rights, contact us at contact.aumtatva@gmail.com or WhatsApp +91 7617655553 . We will respond within 5 business days.
POLICY DOCUMENT
Terms &Conditions
EFFECTIVE DATE: 1 JANUARY 2025  · GOVERNING LAW: INDIA
These Terms and Conditions govern your use of the Aum Tatva website (aumtatva.com) and the purchase of products and services from Trideva Blessings. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully.
1. Company Information
Business Name: Trideva Blessings
Brand Name: Aum Tatva
Address: 32, Vishnu Garden, Kankhal, Haridwar, Uttarakhand 249408
Contact: +91 7617655553  | contact.aumtatva@gmail.com
GST: Available on request
2. Products &Authenticity
All products sold by Aum Tatva are sourced directly from Nepal, Indonesia, and other regions of India. We provide RGTL lab certification with every Rudraksha product. While we make every effort to ensure authenticity, natural products may exhibit slight variations in size, colour, and texture —these are not defects and are characteristic of genuine natural beads.
Authenticity Guarantee: If any product is found to be inauthentic by an independent RGTL-certified laboratory, we will replace it at no cost or provide a full refund. This is our lifetime authenticity promise.
3. Pricing &Payment
  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST
  • Prices are subject to change without prior notice; however, orders placed and confirmed at a price are honoured at that price
  • Accepted payment methods: UPI, credit/debit cards, net banking, EMI, and Cash on Delivery (select pin codes)
  • For COD orders above ₹5,000, a non-refundable advance of ₹500 may be required
  • All transactions are processed through secure, PCI-compliant payment gateways
4. Spiritual Services —Disclaimers
Services including Astro Consultation, Chakra Healing, Spiritual Guidance, and Rudraksha Energisation are offered as supplementary wellness and faith-based services. The following disclaimers apply:
  • Astrological, spiritual, and healing services do not constitute medical, legal, or financial advice
  • Results of wearing Rudraksha or gemstones vary by individual and cannot be guaranteed
  • Consultation outcomes are guidance-based and final decisions remain the sole responsibility of the client
  • Energisation is performed by experienced Vedic pandits following traditional protocols; however, we make no guarantees about specific spiritual outcomes
5. User Conduct
You agree not to: misuse our website, submit false information, impersonate any person, attempt to gain unauthorised access to our systems, or engage in any conduct that disrupts or interferes with our services. Violation of these terms may result in termination of your account and legal action where applicable.
6. Intellectual Property
All content on aumtatva.com —including product photographs, descriptions, logos, design elements, and written content —is the intellectual property of Trideva Blessings. Reproduction, distribution, or commercial use of any content without written permission is strictly prohibited.
7. Limitation of Liability
To the maximum extent permitted by Indian law, Aum Tatva ’s total liability for any claim arising from use of our website or products shall not exceed the amount paid by you for the specific product or service that is the subject of the claim. We are not liable for indirect, consequential, or incidental damages.
8. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Haridwar, Uttarakhand. We encourage resolution of disputes through good-faith communication before legal proceedings.
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TERMS QUERIES
For questions about these Terms, contact contact.aumtatva@gmail.com or WhatsApp +91 7617655553 .
POLICY DOCUMENT
Shipping Policy
EFFECTIVE DATE: 1 JANUARY 2025  · PAN-INDIA &INTERNATIONAL
At Aum Tatva, we understand that your sacred product arrives not just as a purchase but as a delivery of divine energy. Every order is packed with care on auspicious days, sealed with sacred thread, and shipped with speed. Here is our complete shipping policy.
1. Processing Time
ORDER TYPE PROCESSING TIME STATUS
Standard products (in stock) 1 –2 business days FAST
Energised products (pran pratishtha) 2 –4 business days SACRED PREPARATION
Custom combinations / rare beads 3 –7 business days SOURCING
Puja / Online ritual services As per booked tithi date DATE-SPECIFIC
Sacred Packaging Note: We do not process orders on Ekadashi, Amavasya, or other spiritually inauspicious days. Orders placed on these days will be processed the following auspicious day. This adds 0 –1 day to processing in rare cases.
2. Domestic Shipping (India)
ORDER VALUE SHIPPING CHARGE ESTIMATED DELIVERY
Below ₹999 ₹79 flat rate 3 –7 business days
₹999 and above FREE 3 –7 business days
Express Delivery (optional) ₹149 add-on 1 –2 business days
We ship via trusted courier partners including Blue Dart, Delhivery, DTDC, and India Speed Post depending on your location. Tracking information is sent via SMS and WhatsApp within 24 hours of dispatch. COD (Cash on Delivery) is available across 19,000+ pin codes.
3. International Shipping
We ship internationally via DHL Express to most countries. International shipping charges are calculated at checkout based on destination country and package weight. Please note:
  • International delivery takes 7 –14 business days depending on destination and customs clearance
  • Customs duties, import taxes, and local fees are the sole responsibility of the buyer
  • Some countries may have restrictions on importing natural organic materials (Rudraksha beads). Please check your country ’s customs regulations before ordering
  • COD is not available for international orders; prepayment only
  • For international orders above ₹25,000, please contact us directly for special shipping arrangements
4. Order Tracking
Within 24 hours of dispatch you will receive a tracking ID via WhatsApp and email. You can track your order at the respective courier ’s website. For tracking assistance, WhatsApp us your order number at +91 76176 55575.
5. Damaged or Lost Shipments
  • If your order arrives damaged, please photograph the packaging and product and WhatsApp us within 48 hours of delivery. We will ship a replacement at no cost
  • If your order is reported lost by the courier, we will investigate and re-ship within 7 business days
  • Aum Tatva is not responsible for delays caused by natural disasters, strikes, or force majeure events affecting courier services
🚌
SHIPPING QUERIES
For shipping questions or to upgrade to express delivery post-order, WhatsApp +91 76176 55575 with your order number.
POLICY DOCUMENT
Returns &Refunds
EFFECTIVE DATE: 1 JANUARY 2025  · 7-DAY RETURN WINDOW
We stand firmly behind the quality and authenticity of every product we sell. Our return and refund policy is designed to be fair, clear, and compassionate —honouring both your purchase and the sacred nature of our products.
1. Return Eligibility
PRODUCT TYPE RETURN ELIGIBLE? CONDITIONS
Non-energised products (standard) YES —7 DAYS Unused, original packaging, undamaged
Energised Rudraksha / beads ONLY IF INAUTHENTIC Authenticity dispute only; see below
Yantras &Idols (non-energised) YES —7 DAYS Undamaged, original packaging
Energised Idols / Yantras ONLY IF INAUTHENTIC Authenticity dispute only
Gemstones &Bracelets YES —7 DAYS Unworn, original packaging
Books &Printed Materials NON-RETURNABLE Printed materials cannot be returned
Consultation Services NON-REFUNDABLE Service already rendered; see cancellation policy
Online Puja (pre-ceremony) CANCELLATION ONLY Cancel 48hrs before; see cancellation policy
Sacred Products Note: We do not accept returns of energised products on personal preference grounds. An energised bead holds divine energy specific to you —returning it for personal reasons is discouraged from a Vedic perspective. We will, however, replace any energised product if authenticity is disputed.
2. Return Process
  • WhatsApp us at +91 76176 55575 within 7 days of delivery with your order number and reason for return
  • We will send a return confirmation and courier pickup arrangements within 24 hours
  • Products must be returned in original packaging with all certificates and accessories included
  • Return courier cost is borne by Aum Tatva for defective or wrong products; for personal preference returns, ₹79 return shipping is deducted from refund
  • Once the returned product is received and inspected (2 –3 days), we will initiate the refund
3. Refund Timeline
PAYMENT METHOD REFUND TIMELINE
UPI / Net Banking 3 –5 business days
Credit / Debit Card 5 –7 business days
Razorpay / PayU Wallet 2 –3 business days
Cash on Delivery Bank transfer within 5 –7 business days (NEFT)
4. Authenticity Dispute Process
If you believe a product is inauthentic, you may initiate an authenticity dispute within 30 days of delivery:
  • Contact us via WhatsApp or email with your order number and specific concern
  • We will arrange for independent RGTL testing at our cost within 7 days
  • If confirmed inauthentic: full refund or free replacement, plus ₹500 compensation for inconvenience
  • If confirmed authentic: we will share the detailed lab report and offer a free consultation to address your concerns
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RETURN / REFUND QUERIES
Initiate a return or refund by WhatsApp at +91 7617655553 or email contact.aumtatva@gmail.com . Please include your order number in all communications.
POLICY DOCUMENT
Cancellation Policy
EFFECTIVE DATE: 1 JANUARY 2025
We understand that circumstances change. Our cancellation policy is designed to be fair while respecting the preparation time invested in sacred products and services. Please read these terms carefully before placing an order or booking a service.
1. Product Order Cancellations
CANCELLATION TIMING REFUND NOTES
Within 2 hours of placing order 100% full refund No questions asked
2 –24 hours (before processing) 100% refund Contact us immediately via WhatsApp
After processing begins (packed) 90% refund 10% handling charge applies
After dispatch (in transit) Refund after return receipt Return shipping deducted (₹79 –149)
After delivery Subject to Returns Policy 7-day return window applies
To cancel an order, WhatsApp your order number to +91 76176 55575 with the message “Cancel Order #[your order number]”. We will confirm the cancellation status within 1 hour on business days.
2. Service Cancellations
SERVICE TYPE CANCELLATION WINDOW REFUND
Astro / Spiritual Consultation 24+ hours before session 100% refund
Astro / Spiritual Consultation Less than 24 hours 50% refund (slot reserved)
Rudraksha Energisation (not yet performed) Before ceremony day 100% refund
Rudraksha Energisation (performed) N/A —ceremony complete Non-refundable
Online Puja Booking 48+ hours before tithi 90% refund (preparation costs)
Online Puja Booking Less than 48 hours before Non-refundable
Chakra Healing Session 24+ hours before session 100% refund
Free Recommendation N/A Complimentary —no charge
Why some services are non-refundable after commencement: Puja ceremonies require advance purchase of ritual materials (flowers, ghee, specified items for the specific havan), reservation of the pandit ’s time, and preparation work that begins days before the ceremony. These costs cannot be recovered once incurred.
3. Cancellations by Aum Tatva
In rare circumstances, Aum Tatva may cancel an order or service due to:
  • Product being out of stock after order placement (100% refund + ₹100 store credit)
  • Inability to verify payment or detect suspected fraud (100% refund after verification)
  • Natural disaster, force majeure, or inauspicious period preventing service delivery (100% refund or reschedule)
  • Product quality not meeting our standards upon final inspection before dispatch (100% refund or alternative product)
In all above cases, you will be notified immediately via WhatsApp and email with the reason and your refund or rescheduling options.
4. Refund Processing for Cancellations
All approved cancellation refunds are processed within 48 hours of cancellation confirmation . Refunds appear in your account based on your payment method (see Returns &Refunds policy for timelines). COD orders that have not yet been dispatched are refunded via NEFT to the bank account you provide.
CANCEL AN ORDER OR SERVICE
WhatsApp your order/booking number to +91 7617655553 or email contact.aumtatva@gmail.com . For fastest response, use WhatsApp.