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Privacy Policy
Who we are: Aum Tatva (proprietor: Jai Aggarwal), Shop no. 2 & 3, Bhoopatwala–Khadkhadi Road, Bhagirathi Nagar, Bhoopatwala, Haridwar, Uttarakhand 249410, India. For this policy, we are the "Data Fiduciary".
1. What we collect
| Type of data | Examples | Why we need it |
|---|---|---|
| Identity and contact | Name, phone, email, billing and delivery address | To process, deliver and support your orders |
| Order and payment | Products bought, order history, transaction ID, UPI ID or bank details for COD refunds | To complete payments and refunds. We do not store full card numbers. |
| Birth details (optional) | Date, time and place of birth, gotra, name for sankalp | Only when you ask for a gemstone or Rudraksha recommendation or a personalised puja |
| Communications | Messages on WhatsApp, email, calls, reviews, photos and unboxing videos | To answer queries and handle returns and complaints |
| Device and usage | IP address, browser, device, pages visited, cookies | To keep the site secure, working and improving |
| Marketing choices | Newsletter, WhatsApp and SMS preferences | To send offers only if you agree |
We collect only what is needed. You may choose not to share optional data, but some services, such as personalised recommendations, may then not be available.
2. Your consent
We ask for consent through clear, unticked checkboxes at sign-up, checkout and before collecting birth details or sending marketing messages.
You can withdraw consent at any time. Click "unsubscribe", reply STOP on WhatsApp or SMS, or write to our Grievance Officer. Withdrawing is as easy as giving consent.
Withdrawal does not affect processing already done, or data we must keep by law, such as tax invoices.
3. How we use your data
To process orders, payments, deliveries, returns and refunds.
To issue and verify RGTL certificates linked to your purchase.
To provide recommendations and puja services you request.
To send order updates by SMS, email or WhatsApp.
To send offers and spiritual content, only with your consent.
To prevent fraud and misuse, and to meet legal and tax requirements.
4. Who we share it with
We never sell or rent your personal data. We share only what is needed with:
Courier and logistics partners, to deliver your order: Shiprocket, with courier partners such as DTDC, Blue Dart, DHL (international) and India Post.
Payment gateways and banks: Razorpay.
Website, hosting, email and WhatsApp service providers: [TO FILL: names of providers]
Analytics and advertising tools such as Google and Meta, using cookies, only with your cookie consent.
RGTL, the testing lab that certifies our products, only where it is needed to issue or verify a certificate.
Government or law enforcement bodies, when required by law.
These partners must keep your data secure and use it only for the purpose we share it for.
5. Cookies
We use essential cookies to run the site and the cart. With your permission, we also use analytics and marketing cookies. You can accept, reject or change your choice through our cookie banner or browser settings.
6. How long we keep data
Order and invoice records: as long as tax and accounting laws require, currently up to 8 years.
Account data: while your account is active. If it is inactive for 3 years, we will delete it after notifying you.
Birth details: only as long as needed for the service you asked for, or until you ask us to delete them.
Security logs: at least 1 year, as required by law.
7. Your rights
You have the right to:
Get a summary of the personal data we hold about you and how we use it.
Correct, complete or update your data.
Ask us to erase your data, unless we must keep it by law.
Withdraw consent at any time.
Nominate a person to exercise these rights on your behalf in case of death or incapacity.
Raise a complaint with our Grievance Officer. If you are not satisfied, you may approach the Data Protection Board of India.
Write to the Grievance Officer below. We will respond within the time required by law, and no later than 30 days.
8. Security
We use SSL encryption, secure payment gateways and restricted staff access to protect your data. No online system is fully secure, but if a data breach affects you, we will inform you and the authorities as required by law.
9. Children
Our website is meant for users aged 18 and above. We do not knowingly collect data from children without verifiable consent from a parent or guardian. If you believe a child has shared data with us, please contact us so we can delete it.
10. International customers
We are based in India and process your data here. Some service providers, such as website hosting and email, may store data on servers outside India. We use only providers that keep it secure, as permitted by Indian law.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with its date. For major changes, we will notify you by email or on the website.
12. Grievance Officer
Name: Abhay Agarwal
Designation: Co-founder
Address: Aum Tatva, Shop no. 2 & 3, Bhoopatwala–Khadkhadi Road, Bhagirathi Nagar, Bhoopatwala, Haridwar, Uttarakhand 249410
Email: abhay@aumtatva.com
Phone: +91-7357894459
Hours: 9 am–8 pm IST
General queries: contact@aumtatva.com
Terms & Conditions
1. About us
Aum Tatva is a certified wholesaler and retailer of Rudraksha, Shaligram, gemstones, crystals, spiritual statues and antique spiritual items. We are backed by the Aggarwal Rudraksha family, in the trade since 2003, and source from Nepal, Indonesia and India.
Proprietor: Jai Aggarwal
Registered address: [TO FILL: registered office, or delete this line if same as showroom]
Showroom: Shop no. 2 & 3, Bhoopatwala–Khadkhadi Road, Bhagirathi Nagar, Bhoopatwala, Haridwar, Uttarakhand 249410
GSTIN: 05EHOPA3838K1Z4
Email: contact@aumtatva.com
Phone / WhatsApp: +91-7357894459 / +91-7409555533
Special inquiries: Abhay – +91-7357894459, abhay@aumtatva.com · Gaurav – +91-7409555533, gaurav@aumtatva.com
2. Who can use this site
You must be at least 18 years old and able to enter a binding contract under Indian law. If you are under 18, a parent or guardian must place the order. Keep your account details confidential. You are responsible for activity on your account.
3. Products, origin and natural variation
Each listing states the product's origin, such as Nepal, Indonesia or India, and its key details such as mukhi, size, weight or carat.
Natural products vary. Photos show a typical piece unless the listing says "exact item shown". Colours may look different on different screens.
Weights and sizes may vary slightly within normal measuring tolerance.
4. Certification and authenticity
Certified Rudraksha, Shaligram and gemstones come with a report from RGTL (Rudraksha and Gems Testing Lab), one of India's most trusted labs for authenticating Rudraksha, Shaligram and gemstones. Reports include X-ray where applicable. Each report has a unique number you can verify with us or at rgtl.co.in.
A certificate confirms the identity and natural origin of an item. It does not certify spiritual or astrological effects.
Shaligram shilas are natural sacred stones from the Gandaki river. Certified shilas come with an RGTL report confirming they are natural Shaligram.
Antique and vintage items are described to the best of our knowledge. Their age and history are estimates unless a document is provided.
Our Lifetime Authenticity Promise is explained in our Return, Refund & Cancellation Policy.
5. Spiritual and astrological disclaimer
Rudraksha, Shaligram, gemstones and crystals are worn and worshipped according to faith and tradition. Their spiritual, astrological or wellness benefits depend on belief and personal factors, and we do not guarantee any specific result. Our recommendations are based on traditional texts and experience. They are not medical, legal, financial or psychological advice. Please consult a qualified professional for such matters and do not stop any medical treatment.
6. Energisation and puja services
Where offered, energisation (Prana Pratishtha) and pujas are done by our priests according to Vedic tradition, using the name and details you give. These are religious services. Their spiritual effect cannot be measured or guaranteed.
7. Prices and payment
Prices are in Indian Rupees (INR) and include GST unless stated. Shipping, COD and other charges are shown at checkout before you pay.
We accept UPI, credit and debit cards, net banking and wallets through Razorpay, a secure, RBI-regulated payment gateway.
Cash on Delivery is available only within India, for orders up to ₹5,000. Orders above ₹5,000 must be paid online.
If a product is listed at a clearly wrong price because of a technical or typing error, we may cancel the order and refund you in full.
International prices may be shown in other currencies for reference. The final charge is in INR.
8. Orders
An order is confirmed only when we send a confirmation by email, SMS or WhatsApp. We may refuse or cancel an order if the item is unavailable, the payment fails or looks fraudulent, or the order appears to be for unauthorised resale. Any amount paid will be refunded in full.
9. Shipping and delivery
We ship across India and to most countries, including the USA, UK and Germany, through insured, trackable couriers.
Estimated dispatch time is 1–3 working days; custom and energised orders take 5–10 working days. Delivery times are estimates.
Risk in the goods passes to you on delivery. For international orders, customs duties and import taxes are paid by the customer.
10. Returns, refunds and cancellation
These are covered by our Return, Refund & Cancellation Policy, which forms part of these Terms.
11. Reviews and content you share
Reviews must be honest and based on your own purchase. We do not edit or publish fake reviews. By posting a review, photo or video, you allow us to show it on our website and social media, crediting you by first name. We may remove content that is abusive, false or unlawful.
12. Intellectual property
All content on this site, including the Aum Tatva and Aum Tatwa names and logo, the tagline "Vishwas ka Aadhar", photos, videos, text and designs, belongs to Aum Tatva. You may not copy, reuse or sell it without our written permission.
13. Acceptable use
You agree not to misuse the site. This includes fraud, hacking, scraping, posting harmful content, or impersonating another person.
14. Limitation of liability
To the extent allowed by law, Aum Tatva is not liable for indirect or consequential losses arising from the use of our products or website. Our total liability for any claim is limited to the amount you paid for the product in question. Nothing in these Terms limits your rights under the Consumer Protection Act 2019.
15. Indemnity
You agree to compensate Aum Tatva for any loss caused by your breach of these Terms or misuse of the website.
16. Wholesale buyers
Wholesale and bulk orders may have separate pricing, minimum quantities and payment terms agreed in writing. If those terms conflict with these Terms, the written agreement applies.
17. Events beyond our control
We are not responsible for delays caused by events beyond our control, such as natural disasters, strikes, government orders, pandemics or courier disruptions.
18. Governing law and disputes
These Terms are governed by the laws of India. We will first try to resolve any dispute amicably through our Grievance Officer. If it is not resolved, the courts at Haridwar, Uttarakhand will have jurisdiction, without affecting your right to approach the consumer commission under the Consumer Protection Act 2019.
19. Changes to these Terms
We may update these Terms from time to time. The version on this page on the date of your order will apply to that order.
20. Grievance Officer
As required by the Consumer Protection (E-Commerce) Rules 2020, our Grievance Officer is:
Name: Abhay Agarwal
Designation: Co-founder
Address: Aum Tatva, Shop no. 2 & 3, Bhoopatwala–Khadkhadi Road, Bhagirathi Nagar, Bhoopatwala, Haridwar, Uttarakhand 249410
Email: abhay@aumtatva.com
Phone: +91-7357894459
Hours: 9 am–8 pm IST
We will acknowledge your complaint within 48 hours and resolve it within one month of receiving it.
Shipping Policy
1. Processing Time
| ORDER TYPE | PROCESSING TIME |
|---|---|
| Standard products | 1–2 business days |
| Energised products | 2–4 business days |
| Custom combinations / rare beads | 3–7 business days |
| Puja / Online ritual services | As per booked tithi date |
2. Domestic Shipping (India)
| ORDER VALUE | SHIPPING CHARGE | DELIVERY |
|---|---|---|
| Below ₹999 | ₹79 flat rate | 3–7 business days |
| ₹999 and above | FREE | 3–7 business days |
| Express Delivery | ₹149 add-on | 1–2 business days |
3. International Shipping
- International delivery generally takes 7–14 business days depending on destination.
- Customs duties and local import charges are the responsibility of the buyer.
- Some countries may restrict imports of natural organic materials.
- COD is not available for international orders.
4. Order Tracking
Tracking information is shared after dispatch through available communication channels.
5. Damaged or Lost Shipments
- For damaged orders, contact us within 48 hours with photographs.
- Courier-reported lost shipments will be investigated.
- Delays caused by force majeure events may be outside our control.
WhatsApp +91 7617655553 with your order number.
Returns & Refunds
1. Our Lifetime Authenticity Promise
Every certified Rudraksha and gemstone from Aum Tatva comes with a report from RGTL (Rudraksha and Gems Testing Lab), one of India's most trusted labs for authenticating Rudraksha, Shaligram and gemstones. Reports include X-ray where applicable.
If any certified item bought from us is ever proven not genuine, we will refund the full product price, with no time limit.
To claim this, share the item, our original certificate and a report from an accepted laboratory: for gemstones, GIA, GII, GRS or Gübelin; for Rudraksha and Shaligram, a verified, independent testing laboratory. If the claim is proven, we will also refund your testing fee.
2. Return window
You may request a return within 7 days of delivery, as shown in the courier's records.
Raise the request by email at contact@aumtatva.com or on WhatsApp at +91-7357894459 or +91-7409555533, with your order number and the reason.
Please do not send anything back until we confirm your return by email or WhatsApp.
3. Conditions for a return
To be accepted, the item must:
Be unused and unworn, in the same condition as delivered.
Not be oiled, washed, conditioned, polished, drilled, re-strung or altered in any way.
Come with the original RGTL certificate, invoice, tags, packaging and any free gifts.
Pass our quality check, where we match it to its certificate and our records.
If the certificate or packaging is missing, we may offer a partial refund or store credit instead.
4. Items that cannot be returned
Because of their sacred or personal nature, these items cannot be returned or refunded, except under the Authenticity Promise or if they arrive damaged or wrong:
Items energised through a personalised puja or Prana Pratishtha in your name or gotra.
Custom orders: malas, kanthas, bracelets and jewellery made, strung or set to your request.
Gemstones set in rings or pendants made to your size.
Shaligram shilas that have been used in worship at home.
Puja samagri, incense, oils and other consumables.
Items bought on clearance or marked "Final Sale".
For custom jewellery, we may offer store credit of 75% of the invoice value, at our discretion.
5. Natural variation is not a defect
Rudraksha, Shaligram, gemstones and crystals are natural. Size, weight, colour, texture, inclusions and markings vary from piece to piece. Product photos show a typical piece unless the listing says "exact item shown". Small natural differences from the photo are not grounds for a return.
6. Damaged, wrong or missing items
Please record an uninterrupted unboxing video from the sealed parcel to the product. We need it to file insurance claims with the courier.
If the outer packet looks tampered or damaged, you may refuse the delivery.
Report damage, a wrong item or missing items within 48 hours of delivery, with the video and photos.
Once verified, we will send a replacement or a full refund at no cost to you, including shipping.
7. Order cancellation
Before dispatch: you may cancel for a full refund. For custom or energised orders where work has started, we may deduct only the actual cost already incurred, such as making charges, certification fees or puja expenses, and we will show you the breakup.
After dispatch: the order cannot be cancelled. You may refuse delivery or follow the return process. The shipping charges for both directions will be deducted.
Aum Tatva may cancel an order if an item is out of stock, has a pricing error, or if a payment looks fraudulent. You will then get a full refund.
Late delivery: if we fail to deliver within the promised time for reasons within our control, you may cancel the order and get a full refund, including shipping charges.
8. Return shipping
For approved returns that are not our fault, the customer pays return shipping. Use an insured, trackable courier, or our reverse pickup courier service.
If the item is damaged, wrong or not genuine, Aum Tatva pays all shipping.
We are not responsible for return parcels lost in transit when the customer ships without insurance.
9. Refunds
We inspect returned items within 3 working days of receiving them and tell you the result.
Approved refunds are started within 7 working days to your original payment method. Your bank may take another 5–7 working days.
Cash on Delivery orders: refunds go to your bank account or UPI ID. We will ask for these details.
The following are not refunded unless the return is due to our error: shipping charges, COD charges, paid extra lab certificates, puja or energisation charges, and payment gateway fees.
10. Exchange and store credit
You may exchange an eligible item for another product of equal or higher value within the return window. You pay any difference.
Store credit is valid for 6 months and cannot be converted to cash.
11. International orders
Returns from outside India are accepted only for damaged, wrong or non-genuine items.
Customs duties, import taxes and international shipping are non-refundable and paid by the customer.
Refunds for international orders are made in INR to the original payment method. Exchange-rate differences are not covered.
12. Wholesale and bulk orders
Wholesale and B2B orders follow the terms in the separate invoice or agreement, not this policy.
13. Contact us
Aum Tatva, Shop no. 2 & 3, Bhoopatwala–Khadkhadi Road, Bhagirathi Nagar, Bhoopatwala, Haridwar, Uttarakhand 249410, India
Email: contact@aumtatva.com
Phone / WhatsApp: +91-7357894459 / +91-7409555533
Hours: 9 am–8 pm IST
Special inquiries: Abhay – +91-7357894459, abhay@aumtatva.com · Gaurav – +91-7409555533, gaurav@aumtatva.com
For complaints, see the Grievance Officer details in our Terms & Conditions.
Cancellation Policy
7. Order cancellation
Before dispatch: you may cancel for a full refund. For custom or energised orders where work has started, we may deduct only the actual cost already incurred, such as making charges, certification fees or puja expenses, and we will show you the breakup.
After dispatch: the order cannot be cancelled. You may refuse delivery or follow the return process. The shipping charges for both directions will be deducted.
Aum Tatva may cancel an order if an item is out of stock, has a pricing error, or if a payment looks fraudulent. You will then get a full refund.
Late delivery: if we fail to deliver within the promised time for reasons within our control, you may cancel the order and get a full refund, including shipping charges.
13. Contact us
Aum Tatva, Shop no. 2 & 3, Bhoopatwala–Khadkhadi Road, Bhagirathi Nagar, Bhoopatwala, Haridwar, Uttarakhand 249410, India
Email: contact@aumtatva.com
Phone / WhatsApp: +91-7357894459 / +91-7409555533
Hours: 9 am–8 pm IST
Special inquiries: Abhay – +91-7357894459, abhay@aumtatva.com · Gaurav – +91-7409555533, gaurav@aumtatva.com
For complaints, see the Grievance Officer details in our Terms & Conditions.